Shipping and Handling
United States
Tracked Standard Shipping
Signed and Tracked Express Shipping: FREE 7-13 Business Days
United Kingdom
Tracked Standard Shipping
Signed and Tracked Express Shipping: FREE 7-13 Business Days
Canada
Tracked Standard Shipping
Signed and Tracked Express Shipping: FREE 7-13 Business Days
Europe
Tracked Standard Shipping
Signed and Tracked Express Shipping: FREE 7-13 Business Days
Australia
Tracked Standard Shipping
Signed and Tracked Express Shipping: FREE 7-13 Business Days
New Zealand
Tracked Standard Shipping
Signed and Tracked Express Shipping: FREE 7-13 Business Days
rest of world
Tracked Standard Shipping: 7-13 Business Days (depending on location)
Signed and Tracked Express Shipping: $15.99 4-6 Business Days
*Shipping times are subject to stock availability and exclude clearance/customs delays*
Please direct any shipping related inquiries to contact@hisopet.com
Handling
All orders will be dispatched from our warehouse within 2 business days, during peak periods this can increase to within 4 business days. Hisopet™ is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability. Shipping to PO BOX sometimes may have a longer delivery time of up to 15 days.
Hisopet™ does not take responsibility for any untracked parcels that go missing. We are not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses. Hisopet™ will help as much as possible to trace a missing parcel, however, if untracked shipping is selected, it is the customer's responsibility to follow up with the carrier. Hisopet™ is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability.
Local Destination Tax & Duties
Hisopet™ has no control over any customs or import duties that could be charged when the order reaches the destination country. These charges can cause delays and the customer will be liable to pay for them. Hisopet™ advises the customer to check with the local customs agency before placing the order.